At Supply Chain Game Changer we believe in sharing experiences and expertise of people from all industries and from all over the world. That’s why we featured our Seasoned Leadership in Action™ interview series at Supply Chain Game Changer. This interview is with Stephany Lapierre, Founder and CEO of Telbook.
Thank you Stephany for supporting Supply Chain Game Changer and for taking the time to share your experience and expertise with us.
Here’s our interview with a great leader, Stephany Lapierre!
Tell our readers a bit about your background and experience?
I am originally from Quebec and my first language is French. I left Quebec when I was 18 to study English and have never returned. I come from an entrepreneurial family. I always knew this would be a part of my life.
I started my first business at 18 doing corporate events and productions. In 2007 I started my second company, a strategic sourcing and sourcing consulting firm. This company grew organically, backing over 100 companies ranging from Fortune 100 companies to fast growing companies building their first procurement function.
The focus for our customers was on efficiency, speed and scalability. As we put systems and tools in place, more islands of data emerged, preventing leadership from having transparency and quality data, while also taxing teams who would spend too much time reconciling supplier information.
With the increasing adoption of cloud technologies, I knew there was a way to build a platform that could improve data for everyone.
What are some of your greatest achievements in business?
tealbook started with an idea that I’ve been trying to kill for 8 years. I already ran a successful consulting firm and I knew it was going to be a big undertaking. But the opportunity was too great to ignore. I knew that if successful, we could accelerate and simplify connections and partnerships between corporate buyers and suppliers on a global scale. We would replace processes with insights and take purchasing to a whole new level.
We now have an incredible team, a world-class artificial intelligence (AI) platform, over 1 million global suppliers, and a growing number of customers who are exceeding their goals because of tealbook.
In 2018 we were listed as a Gartner’s Cool Vendor. I’m incredibly proud!
How has the business and supply chain changed over the course of your career?
Traditionally it was very process driven.
Technology and the use of big data enable procurement and the supply chain to increase transparency and automation. They are becoming some of the most critical functions in an organization to improve innovation, time to market and customer trust.
What are some of the lessons you have learned in your career that you would like to share with others to learn from?
Nobody really knows all the answers. And you can’t do it alone. Surround yourself with people who have different experiences. And take the time to listen to nuggets applicable to the problem you’re solving today.
What challenges in the world are important to you?
The ones that affect my girls. I have 3 daughters (11, 8 and 5). I want them to feel like they can help make the world a better place.
What role do business, supply chain and change leadership play in overcoming these challenges?
Every company has a responsibility to have a positive impact on social, economic or environmental issues. There’s a greater opportunity to be more transparent, which can directly help some of these challenges while building trust from partners, employees, and customers.
What are you working on these days?
We continuously improve the value for our customers by providing new functionalities, insights and the quality of supplier data.
Lots of exciting things are happening at tealbook! We launched our IMPACT module, which allows clients to get instant visibility and accuracy of their spend data across supplier diversity.
We’ve helped companies improve supplier diversity reporting by 20% to 150% overnight. These were big gains for those companies that underperformed and managed to exceed their targets within days of reporting.
We’re now helping them improve in 2019 by identifying likely diversity suppliers and reporting more accurate diversity spend from Tier 1 suppliers.
And our customers save on data cleansing, data analysis, manual work collecting and authenticating certifications and reports.
We are also preparing to launch ONBOARD (Supplier Onboarding) to reduce the hassle, cost and risk associated with supplier onboarding.
What advice would you give to people who aspire to, or are considering, a career in business and/or supply chain?
Make sure you ask about the meaning and vision of the company and the function.
Ask questions about actions taken to drive change and tolerance for risk associated with innovation.
And look for a company and a team that will embrace your contributions and stay ahead of the curve.
How can people contact you?
I’m very active on LinkedIn. You can also email me [email protected].
Thank you for the opportunity to share my experience!
Telbook is a fast-growing enterprise software company headquartered in Toronto’s technology hub. We connect buyers and suppliers for faster, better and more trusted deals. tealbook’s innovations in buyer-supplier relationships have earned recognition, including inclusion in the CIX Top 20 and a spot on the prestigious 2018 Gartner Cool Vendor List.
We are data-driven brainstormers with serious entrepreneurial spirit and aspirations to revolutionize how businesses work together. This commitment has allowed us to consistently delight customers and create vibrant B2B communities for Fortune 1000 brands and innovators.