After the e-commerce boom in 2020-21, the number of global digital shoppers is forecast to reach $2.05 billion in 2024 from $1.32 billion. It’s a great time to capitalize on some of the trending ideas like Amazon’s Prime Air shipping solution, which delivers packages weighing up to five pounds in 30 minutes or less using small AI-enabled drones for a smooth delivery experience.
This is the time online retail businesses need to streamline and improve their supply chain and logistics processes. They need to introduce advanced routing capabilities, improve visibility into end-to-end logistics operations, increase productivity, etc. All of these aspects enable retailers to meet customer expectations and stay profitable.
When it comes to choosing a shipping solution, businesses need to be resourceful and smart.
If you are looking for the right shipping solution for your new retail venture or want to implement a better one for your business, the following tips may help:
6 quick tips for choosing a shipping solution
Consumers are now demanding more and more from online retail stores. If you don’t meet your customers’ expectations, your customers will go elsewhere. You need a shipping solution that can notify customers by texting them with an estimated package delivery time and providing them with a live tracking map.
Automation is key
Even a small mistake in a customer’s address, phone number, or invoices can result in products not being delivered and harming your business. These errors can often happen when your customers manually enter their addresses, email addresses, PIN codes, etc. The more you can automate the ecommerce process, the better your customers will be.
If your employees are still using spreadsheets to manually enter orders and track customer information for managing couriers and deliveries, then it’s time to toss them to the curb. You need to set up an ecommerce shipping solution that can automate various tasks for entering customer details like orders, invoices, etc.
Real-time notifications, SMS and emails
The most common question that customers think about is “Updates to my product’s range?”. and then you get calls and emails from them asking the same thing. It is necessary to answer the calls of your customers. Why not get an online shipping solution that provides answers on the whereabouts of shipments?
By implementing a shipping solution on your ecommerce site, especially one with real-time update capabilities, your customers can check their orders anytime, anywhere. It gives you instant 24/7 access for better data control, improved customer service and more efficient order processing.
Seamless integration with other software and programs
The next thing to consider is the seamless integration. This obviously plays a big part in the shipping process. Using a regular software solution is always an option, but be prepared that your delivery time will be longer as the package goes through the various postal routes, customs and then the post office on the other side. That’s why it’s important that your online shipping solution is faster, more secure, more effective, and integrates with the other software you use to run your ecommerce business.
Analytics for data-driven decisions
Regardless of whether your e-commerce business is small or large, going the extra mile takes effort, management, the right data and numbers about your checkout processes. More importantly, the smooth automated process reduces your overall data collection and analysis effort.
Analytics is extremely important for your e-commerce business to find inefficiencies in your process, analyze which processes are most profitable, make profits on product sales, keep track of all deliveries, and track your carriers’ performance with statistics and to compare reports. All of this information will help you understand, make informed decisions, and take actions that improve your business processes and online delivery.
Route optimization in real time
The e-commerce companies offer city-to-city courier services through their dedicated, exclusive and regular delivery solution. But it’s frustrating for drivers to drive down the same road and get lost because the route they’ve been given isn’t clear. So, if you are using the ecommerce shipping solution that offers optimized routes, your drivers will not run in the other direction to do all your deliveries.
Most shipping solutions optimize delivery routes. However, they should choose the more user-friendly one and send you live traffic updates, traffic conditions, etc.
Research, compare & test
Since research and comparison are the most important factors when choosing an ecommerce shipping solution, any lack of information about the software is totally unacceptable. As a business owner, you should be able to get complete information and updates about the software.
However, you always run the risk of getting confused on a multitude of platforms, although there are options that can only work from one dashboard to support your entire ecommerce business. It is better to do some research about the tools and compare them in different ways such as: B. Attributes, features, price, UI, etc. you may or may not need. By comparing your options, you can decide which software best suits your trading company.
A trial version of the shipping solution gives you a chance to see if this software works well or meets all your needs. A temporary trial allows you to opt for a different software for your business.
shipping solution last words
This article provides tips on choosing the right shipping solution for your ecommerce business. Use this information and make an informed decision. However, you should first evaluate, compare and try the shipping solution to choose the best one for your business.