The report highlights the problems in filling public holidays

In the age of the “gig economy,” flexible working hours are high on most workers’ list of priorities — especially when it comes to hourly seasonal work, according to a recent survey by software company Legion Technologies released this week. Legion surveyed 1,500 hourly employees and 500 managers for its 2022 Seasonal Hourly Human Resources Report. They found that seasonal workers value gig-like flexibility, and that not offering flexible work could be detrimental for companies this holiday season. Nearly 60% of hourly workers surveyed said they are not confident their employer will have enough workers to handle the holiday rush. “The widespread need to fill vacancies has created a power shift between hourly workers and their employers. With so many vacancies, seasonal workers can be more selective about their employment opportunities,” said a press release announcing the survey results. According to data from the National Retail Federation (NRF), the retail industry is expected to hire around 500,000 temporary workers during the peak holiday season. Warehousing and logistics are also driving seasonal hiring. Earlier this fall, GXO Logistics announced it would hire 11,000 seasonal team members worldwide to help handle holiday peaks, and DHL Supply Chain said it will hire 12,000 seasonal workers in North America alone, primarily to meet the needs of retail and e-commerce to be fair. The US Postal Service said it would hire 28,000 seasonal workers to handle this year’s winter season rush. Flexible scheduling can be key to filling many of these positions. “Hourly workers are looking for positions that allow them to manage their own schedules, prioritize family events, and avoid burnout,” the researchers wrote, noting that retailers and others “need to evolve to attract and retain employees and while improving the lives of their managers.” More than 60% of hourly workers surveyed by Legion Technologies said having a schedule that suits their preferences is the most important aspect of a seasonal employment opportunity. In addition, almost half said they would take another job if the schedule was more suited to their preferences. The demand for flexible scheduling also affects managers who have to struggle with shortages of staff, missed shifts and burnout, among other things. Seventy percent of managers surveyed said that aligning employee preferences with business needs was the most difficult part of creating work schedules. In addition, nearly 60% said creating fair schedules is one of the most challenging aspects of their job and nearly 70% said staff shortages are the reason they are more stressed this holiday season compared to last year. Managers surveyed said technology tools could help address these challenges, including automated scheduling (60%), compliant time tracking (36%), and automated demand forecasting (34%). Almost half of managers – 45% – said their company should offer flexible schedules to attract more employees. Based in California, Legion Technologies provides technology tools through its workforce management platform.

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